What is ID.me?

ID.me is the next-generation digital identity network that simplifies how individuals securely prove their identity online. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity.
About ID.me

Will ID.me sell my information?

Your privacy is important to ID.me, and they make it a priority to protect and safeguard your information. ID.me will not sell, rent, or trade your personal information.
ID.me Privacy Center

How do I verify my identity?

ID.me offers distinct pathways for users verifying their identity:

• Already Verified: If you have already verified your identity at IAL2, simply sign in to your ID.me account and consent to share your identity information with Revolution Entertainment Services.
• Self-Service: The Self-Service pathway allows you to verify your identity by uploading identity documents and a video selfie. This self-directed process guides you through each step on your screen, allowing you to complete your identity verification independently and at your own pace, whenever it's most convenient for you.
  Verifying your identity with Self-Service
• Video Call: The Video Call pathway allows you to verify your identity by uploading identification documents, submitting a live video selfie, and then joining an ID.me Video Chat Agent on a video call to review your documents in real time to ensure they match your claimed identity.
  Verifying with a short video call

Can I verify my identity in a language other than English (Haitian Creole, Spanish, Chinese, etc.)?

ID.me supports over 20 languages in Self-Service and over 240 languages in our video chat.
Verifying in a language other than English
Can I speak to a Video Chat Agent in languages other than English?

I’m having trouble verifying my identity or signing in to my ID.me account. How do I get help?

You might not be able to successfully complete your verification because of account sign-in issues, a duplicate account, or trouble uploading your documents. You can troubleshoot here:
I couldn’t verify my identity or I can’t sign in to my account

How do I update my ID.me account information?

You can change or add email addresses, update your password, and more at account.id.me. To learn how, visit Managing your ID.me account settings.

Can I have more than one ID.me account?

No, you can only have one verified ID.me account. It’s tied to you as an individual, similar to having one driver's license or Social Security number. If you think you have multiple accounts, you can troubleshoot here: What to do if you have a duplicate account

How do I know if I successfully verified my identity?

After you complete the verification process for the first time, you’ll receive an email from ID.me confirming that your identity has been successfully verified. If you used your existing ID.me login to share your identity information with a new organization, you’ll receive a text message from ID.me confirming you used your account to access an organization.
To see which organizations you’ve shared your identity information with, visit Finding who you shared your information with.

How do I contact ID.me for help?

If you have questions about verifying your identity or need help with your ID.me account, visit the ID.me Help Center or submit a ticket directly with the ID.me Support Team.

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